Please review these terms before using our customer portal, requesting services, submitting bookings or making payments.
A booking request is not automatically a confirmed appointment. Service availability, scheduling and applicable payments may require verification before confirmation.
These Terms & Agreement govern the use of the EARTH NET IT SOLUTION website and customer portal, including service and package information, customer accounts, booking requests, scheduling, payments, invoices and related customer communications.
By using the website, creating an account, submitting a booking, making a payment or accepting these terms during the booking process, the customer agrees to comply with these terms.
Certain features of the platform may require a customer account and authentication. Customers are responsible for providing accurate registration information and keeping their login credentials secure.
Customers should not share their account credentials with unauthorized persons. EARTH NET IT SOLUTION may take reasonable security measures to protect customer accounts and platform access.
EARTH NET IT SOLUTION may publish different technical services and service packages through the website.
Package descriptions, prices, included services and other information displayed on the platform are provided for customer reference and may be updated when services or business requirements change.
A booking submitted through the platform is a request for service. Submitting a booking does not, by itself, guarantee service availability or create an immediate appointment.
EARTH NET IT SOLUTION may review the requested service, customer information, preferred schedule and payment information before confirming the booking.
Customers must provide accurate and complete information when creating an account, submitting a booking, providing contact details or making a payment.
Incorrect telephone numbers, email addresses, locations, service requirements or payment references may delay processing or prevent EARTH NET IT SOLUTION from properly responding to the request.
Preferred service dates and times submitted by a customer are scheduling requests and are subject to availability.
EARTH NET IT SOLUTION may contact the customer to confirm, adjust or reschedule an appointment where operational, technical or scheduling circumstances require a change.
The platform may display one or more payment methods configured by EARTH NET IT SOLUTION. Available payment methods, payment instructions and account details may vary depending on the current configuration of the system.
Customers must follow the payment instructions displayed during the booking or payment process and must use the correct payment account or payment destination provided by EARTH NET IT SOLUTION.
Where the system requires a payment reference, transaction reference or similar confirmation information, the customer must provide accurate information.
Submission of a payment reference does not automatically mean that payment has been received or verified.
EARTH NET IT SOLUTION may verify payment information before updating the booking or invoice status to reflect a confirmed payment.
Booking, payment and invoice information displayed in the customer portal represents the current status recorded by the system.
A booking should not be treated as fully confirmed solely because a customer has submitted a booking form or payment reference. Confirmation depends on the applicable booking, scheduling and payment verification process.
Where applicable, customers may access invoices or payment records through their authorized customer account.
Customers should review invoice information and notify EARTH NET IT SOLUTION promptly if they identify an apparent error relating to a service, booking or payment.
Technical services may involve installation, configuration, maintenance, troubleshooting, software updates, system integration, testing, network configuration or other technical activities depending on the service purchased.
Some technical work may require temporary service interruption, configuration changes, system restarts or other operational changes.
Customers should provide only the information necessary for the requested service. Sensitive credentials, passwords, access keys or other confidential information should be shared only through appropriate secure procedures where technically necessary.
Customers are responsible for maintaining backups of their own important data unless a separate backup service or responsibility has been expressly agreed with EARTH NET IT SOLUTION.
Customers should contact EARTH NET IT SOLUTION as early as possible when they need to cancel, postpone or modify a booking.
The effect of a cancellation or change may depend on the service, work already performed, appointment status, payment status and any specific terms agreed for that service.
Any refund request or payment dispute should be submitted to EARTH NET IT SOLUTION with the relevant booking, invoice, transaction or payment reference information.
Refund eligibility may depend on the service provided, work already completed, applicable business terms and the status of the relevant transaction.
Certain services or platform functions may depend on third-party providers, including telecommunications networks, payment providers, hosting services, internet services, software platforms or other external infrastructure.
EARTH NET IT SOLUTION cannot guarantee uninterrupted availability of third-party services that are outside its direct control.
EARTH NET IT SOLUTION will make reasonable efforts to keep its website and customer services available, but temporary interruptions may occur because of maintenance, technical problems, network failures, hosting issues, security measures or third-party service interruptions.
Customers must not use the platform to submit fraudulent bookings, provide intentionally false information, interfere with system operation, attempt unauthorized access or misuse another customer's account or information.
Customers may receive service-related communications concerning their account, booking, payment, invoice, appointment or support request.
Customers should ensure that their registered contact information remains accurate so that important service communications can be delivered.
EARTH NET IT SOLUTION may update these terms when its services, booking process, payment methods or platform functionality changes.
The version published on this page represents the terms currently applicable to use of the platform, subject to any specific agreement made for an individual service.
By selecting the agreement checkbox and submitting a booking, creating or using a customer account, or otherwise using the customer services provided through this platform, the customer confirms that they have read, understood and agreed to these Terms & Agreement.
Please ensure that your booking details, contact information and payment information are correct before submitting a request. Submission of a request means you acknowledge these terms and understand that confirmation may require further review or verification.
Contact: BAHATI SAIDI ABDALLAH